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Our goal at ATM Sales and Systems is to meet each order with the highest possible level of customer satisfaction. Please read our policy carefully. If you have any questions, do not hesitate to call us at xxx-xxx-xxxx.
ATM Shipping Damage
Unfortunately from time to time ATM’s and parts can be damaged in shipping. We apologize in advance if you are experiencing this issue. Should you receive a damaged ATM Machine, please do not panic, we will file any necessary freight claims and replacement requests on your behalf, with the manufacturers and/or freight carriers. Contact us as soon as possible. Do not dispose of any packaging or shipping documents. Pictures are required by the freight carriers for proof of shipping damage. Please take as many pictures as possible to document damage incurred during shipping. Email these pictures, along with an explanation of damages and an Invoice number to chris@atmss.net and we will proceed with the damage claim. A new replacement ATM will be shipped out to you immediately after we receive these and the damaged ATM will be picked up in a timely fashion. Please keep the original packing materials. The Damaged ATM must be placed on its original pallet to be returned. For damaged parts we need pictures of the damage and will promptly send out your replacement.
Warranties
ATM Warranty – Two Years Manufacturers Parts Warranty
Unless otherwise specified, ATM’s come with a two year manufacturers parts warranty. This warranty starts the day the ATM ships, and ends exactly two years later. This warranty is a manufacturers warranty only and is subject to that specific manufacturers terms and conditions. We have found that if a part does fail it will either out of the box or within the first 90 days. This has happened only once in over 16 years. Excluded from warranty claims are electronic locks, water damage, rodent damage, acts of God, or customer or merchant abuse. If a part is not covered under the manufacturer’s warranty or out of warranty, you are responsible for any charges including shipping.
Return and Exchanges
You may request to return or exchange an item within 14 days of the original date of order. The returned item must be new, unused in its original packaging. Any parts that have been installed are not subject to our return policy. There are no returns on parts after they are installed. A restocking fee of 15% will apply to all returns and exchanges as well as the customer pays for applicable shipping and handling charges. Electronic parts that are defective or become defective within 90 days of purchase will receive a replacement at no charge.